Refund & Return Policy

Since our products are custom and made to order, we do not offer refunds. If there was a problem with your order that is on our end, please let us know and we will make sure we get it corrected for you.
If you order has not gone into production yet, we can offer you a full refund.

Our exchange policy is 30 days from the date of delivery. If 30 days have passed since your purchase, we can’t offer you an exchange.
To be eligible for an exchange, your item must have been received within 30 days, be unused and in the same condition that you received it. It must also be in the original packaging. We will only replace items if they are defective or damaged. You must send your unused hats back for us to replace for re-application to the same hats unless the actual hat is damaged. At that point we will use a new hat.
If you find you do need to exchange it for the same item, send us an email at info@rusticmagnoliabarn.com. To complete your exchange, we require photos of the defective or damaged hats as well as the shipping box. We only replace items if they are defective or damaged.

To return your product, please email us info@rusticmagnoliabarn.com for shipping instructions.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

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